Reference

Terms Conditions That Govern Your Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the suakatoto lobby.

DANA · OVO · GoPayAccount Access RulesWithdrawal ConditionsFair Use PolicyJurisdiction Dependent
suakatoto Terms Conditions That Govern Your Account
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available around the clock. Players in Bandung and across Indonesia can reach us through live chat, email, or our in-app message channel — whichever works for you.

Team online

Live Chat

Open the chat window from any page in your account. Our team responds around the clock for account and terms queries.

Email Support

Send a detailed message to our support address for written records of your terms-related questions or account disputes.

In-App Messaging

Use the message feature inside your suakatoto account to submit questions directly, with your account context already attached.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are handled with care. We apply encryption to all data passed between your device and our servers, and we verify account ownership before processing any withdrawal back to your DANA, OVO, or GoPay wallet. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can lock the account and investigate.

Data Handling

We collect only the account and transaction data needed to operate your account. We do not sell your personal data to third parties outside our service operation.

Cookie Use

Cookies keep your session active and remember your account preferences. You can manage cookie settings through your browser, though some features may not work without them.

Account Retention

Your account data is retained for as long as your account is active and for the period required by applicable law after closure. You may request deletion where local law permits.

Change Requests

To update your registered e-wallet, email address, or personal details, contact support with valid verification. Changes to payment details require identity confirmation.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering account access, payment rules, data rights, and what happens when something goes wrong.

Yes. Every deposit you make via DANA, OVO, or GoPay is covered by these terms. The payment method does not change your obligations or ours under this agreement.

We post all updates on this page before they take effect. Continuing to use your account after the update date means you accept the revised terms. We do not change terms retroactively.

We retain your data for the period required by applicable law after account closure. You may request deletion of personal data where local law permits by contacting our support team.

Reach our support team via live chat or email with your account details and the specific concern. We review all formal disputes and respond in writing where requested.

Access and eligibility depend on local law. These terms apply where our services are lawfully available. If online gaming is restricted in your location, these terms do not override that restriction.

Contact support through live chat or in-app messaging with your verification details. Changes to registered payment wallets like OVO or GoPay require identity confirmation before they are processed.