Reference

Your Rights and Our Legal Commitments

This page sets out the legal terms that govern your use of suakatoto, including how we handle your account data, what rules apply to access, and how to reach us when you have a rights-related request.

Account Data ProtectionJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet TermsCookie & Retention PolicyContact Rights Requests
suakatoto Your Rights and Our Legal Commitments
ACCOUNT SECURITY

Data Handling, Cookies, and Account Protection

We take a straightforward approach to account security: your login credentials are stored in encrypted form, and wallet verification steps — including OTP confirmation when linking DANA, OVO, or GoPay — are required before any payout is processed. We do not store full payment credentials on our servers; tokenised references are used instead. Cookie data is used to keep your session active and to remember your account preferences across visits; you can manage cookie settings through your browser at any time. We retain account data for as long as your account is active and for a period after closure as required by applicable law.

Encrypted Account Storage

Your password and account details are stored using encryption. We never expose raw credentials, and wallet links to DANA, OVO, or GoPay use tokenised references only.

Cookie Management

We use session and preference cookies to keep your account experience consistent. You can review or clear these through your browser settings at any time without losing your account.

Data Retention Rules

Account data is kept while your account is open and for a legally required period after closure. You may request a summary of what we hold by contacting support with your account ID.

Rights Request Process

To access, correct, or request deletion of your data, contact us via live chat or email. Include your account ID and the wallet — DANA, OVO, or GoPay — linked to your profile.

LEGAL CONTACT

How to Reach Us for Legal and Policy Matters

For account rights requests, data queries, or policy clarifications, our support team handles legal-related messages through the channels below. We aim to respond to formal rights requests within a reasonable timeframe. Wallet-related disputes involving DANA, OVO, or GoPay should include your transaction reference number so we can trace the record quickly.

Team online

Live Chat Support

Reach our account and legal support team directly through the live chat window. Available around the clock for account access, data, and wallet dispute queries.

Email Rights Request

Send formal data access or deletion requests by email. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — used on your account.

In-Account Help Centre

Log in and open the Help section to submit a policy query directly tied to your account record. Responses are tracked against your account history for accuracy.

Common Questions About Your Legal Rights

Below are the questions we receive most often about account rights, data handling, and how our legal terms work in practice. If your question is not covered here, our live chat team can help directly.

Yes. These terms apply to all account holders regardless of city or device. Access is subject to local law, and eligibility is determined by the region settings on your account at the time of use.

We collect only what is needed to verify wallet ownership and process transactions — typically your registered wallet number and a tokenised reference. Full payment credentials are never stored on our servers.

Yes. Submit a data access request through live chat or email, including your account ID and the wallet type linked to your profile. We will respond within a reasonable timeframe as required by applicable rules.

Contact support with a deletion request and your account ID. We will process it in line with local legal requirements — some data may be retained for a mandatory period after account closure before full deletion.

Your active account data is deactivated immediately. A limited record is retained for the period required by applicable law, after which it is deleted. Wallet transaction references held by DANA, OVO, or GoPay are governed by those providers' own retention policies.

We use cookies to maintain your login session and save account preferences. You can manage or clear cookies through your browser settings at any time. Disabling cookies may affect session continuity but will not delete your account.