Reference

How suakatoto Handles Your Personal Data

Your account data — including your name, contact details, and payment information linked to DANA, OVO, or GoPay — is handled with care and stored securely.

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What This Privacy Policy Covers

suakatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity and process your transactions — this includes your registered name, email address, phone number, and the e-wallet details you connect (DANA, OVO, or GoPay). We collect this data to process

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deposits and withdrawals, confirm account ownership, and respond to support requests. We do not sell your personal data to third parties. Data shared with payment processors — such as when a GoPay or OVO transfer is initiated — is limited to what those processors need to
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complete the transaction. We retain account data for as long as your account remains active and for a period after closure as required by applicable regulations. You may request a copy of your stored data or ask us to delete it by contacting our support team
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directly. Access to your account data is restricted to authorised personnel only, and all stored information is protected using SSL encryption. Availability of our services depends on local law and is accessible only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

Security, Cookies, Retention and Your Rights

We use a combination of technical and procedural controls to keep your account data safe. Here is a clear breakdown of the four areas that matter most to you as an account holder.

Account Security

Your account is protected by password hashing and OTP verification on login. Suspicious access attempts trigger an automatic lock and an alert to your registered contact.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can disable non-essential cookies from your browser settings at any time.

Data Retention

Active account data is retained while your account is open. After closure, we keep records for the period required under applicable regulations, then delete them from our systems.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request via live chat or email and we will confirm receipt within one business day.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team is the right place to start. Reach out through any of the channels below and we will respond as quickly as we can — data requests are handled with priority.

Live Chat Open the chat window from your account dashboard. Available around the clock for data access and deletion requests.

Email Support Send your data request to our support address. Include your registered account email so we can verify your identity before making any changes.

Account Settings Some data — like your registered phone number or linked e-wallet — can be updated directly from your account settings page without contacting support.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is stored and what you can do with it. If your question is not here, our live chat team can help directly.

We collect your name, email address, phone number, and the e-wallet details you register — DANA, OVO, or GoPay. This is the minimum needed to verify your identity and process transactions.

Only the reference details needed to match a transaction to your account are stored. Full wallet credentials are never retained after a payment is processed.

Yes. Contact us via live chat or email with your registered account details and we will prepare a data summary. We aim to respond to access requests within a few business days.

Send a deletion request through live chat or email. Once your identity is verified, we will process the deletion and confirm when it is complete. Some data may be retained as required by applicable regulations.

We do not sell your data. We share only what payment processors like GoPay or OVO need to complete a transaction, and nothing beyond that is passed to outside parties.

Session cookies keep your login active. Analytics cookies help us improve the lobby experience. Non-essential cookies can be turned off in your browser settings without affecting your account access.

How suakatoto Handles Your Personal Data

Security, Cookies, Retention and Your Rights

How to Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does suakatoto collect when I open an account?

02 Is my DANA or OVO payment information stored on your servers?

03 Can I request a copy of all the data you hold about me?

04 How do I ask suakatoto to delete my account data?

05 Does suakatoto share my data with third parties?

06 How do cookies affect my privacy when I use the lobby?

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